Thank you for choosing fragranthome.net. We are committed to providing our customers with high-quality premium car air freshener products and excellent service. If you are not satisfied with your order, we offer the following return and exchange policy:

I. Scope of Returns and Exchanges
We accept returns and exchanges for eligible items, applicable to:

• Products with manufacturing defects or quality issues
• Received goods do not match the order description
• Obvious damage during transportation (proof required)

II. Situations Where Returns and Exchanges Are Not Supported

• Products that have been used or opened and affect resale
• Returns requested due to personal preference (e.g., dislike of the scent)
• Returns requested after the specified return application period

III. Return Application Time
Customers must submit a return application within:

• 7–14 days of receiving the goods (based on the order’s logistics receipt time).
• Applications submitted after this period may not be accepted.

IV. Return Process
To apply for a return, please follow these steps:
Contact customer service via email to submit an application
Provide your order number and a description of the problem
Provide product photos or video evidence if needed
Provide a return address after customer service approval
Return the item as required

V. Refund Policy
Refunds will be processed as follows:
Refunds will be issued after the returned item is approved
Refund to the original payment method
Processing time is generally 5-10 business days
Whether shipping costs are refunded depends on the specific situation (shipping costs are usually refundable for quality issues)

VI. Exchange Policy
If you wish to exchange an item, we offer:
Exchange for the same product
Free exchange for quality issues
Exchange for different scents or products if inventory allows

VII. Shipping Liability
For damage during shipping, please contact us as soon as possible after signing for the package and provide evidence
Unauthorized returns may not be processed
We recommend using trackable logistics to return returned items

VIII. One-Time Sale Policy (Important)
All products are for one-time sale. Purchase: No subscription. No auto-renewal. Only one charge per order. Returns and refunds are only for completed orders and do not involve any recurring charges.

IX. Special Circumstances Handling
In special circumstances (such as large-scale logistics delays or product batch issues), we may offer:
Extended return period
Bulk recall or replacement
Partial compensation plan. Specific details are subject to customer service notification.

X. Contact Us
If you need assistance with returns or exchanges, please contact:
Company Name: FRAGRANT HOME LLC
Company Address: 28319 HILLFIELD LN 3, SANTA CLARITA, CA 91351
Email: [email protected]
Phone: